Department of Health and Human Services (DHHS)

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CIMS - investigating client incidents

This training program focuses on client incident investigations. It will build participants’ capability to undertake and report on a client incident investigation as required under the CIMS.

Registration for training programs is subject to availability and approval by the department.


When participants complete this training program, they will have an understanding of:

  • what a CIMS incident investigation is and when this should take place
  • the principles that underpin the investigation process
  • the roles and responsibilities of key personnel involved in investigations
  • requirements for planning, managing and undertaking an investigation
  • undertaking an interview applying best-practice interviewing techniques
  • how to collect and weigh evidence to determine whether an allegation is substantiated
  • effective documentation of actions and decisions, and preparation of investigation reports.

Prior to attending this program it is highly recommended that participants complete the CIMS self-paced learning modules available at