Department of Health and Human Services (DHHS)

Welcome

Classroom training registration portal

Client incident management system (CIMS)

From 1 October 2018 the new CIMS applies for child protection, housing, Refugee Minor Program, secure welfare, and Hurstbridge Farm.

The Department of Health and Human Services (the department) has developed a new client incident management system (CIMS) that focuses on the safety and wellbeing of clients.

CIMS was implemented on 15 January 2018 for in scope, department-funded organisations, and will be implemented for the department-delivered services outlined above on 1 October 2018.

CIMS focusses on the most serious incidents, and strengthening processes to respond to and more effectively manage client incidents.

Via this portal, department and funded organisation staff can register to attend CIMS training programs.

Two training programs are currently available, at no cost, to service provider staff as described below. Please note that lunch is not provided in training sessions.

CIMS - Investigating client incidents

This training program focuses on client incident investigations. It will build participants’ capability to manage and/or undertake a client incident investigation as required under the CIMS.

For department-delivered services this program is primarily targeted at staff working in the following roles:

  • Child Protection Deputy Area Operations Manager
  • Housing TPT/HAAT Manager
  • Refugee Minor Program Manager
  • Secure welfare Operations Manager
  • Hurstbridge Farm Manager.

For department-funded services, this program is targeted at senior staff members who will manage and/or undertake client incident investigations in their organisations.

Registration for training programs is subject to availability and approval by the department. Please note that lunch is not provided in training sessions.

CIMS - Reviewing client incidents (case review)

This training program focuses on client incident reviews, with a primary focus on undertaking a case review of a client incident, which is the most common follow up action for major impact incidents in CIMS.

For department-delivered services this program is primarily targeted at staff working in the following roles:

  • Child Protection Deputy Area Operations Manager
  • Housing TPT/HAAT Manager
  • Refugee Minor Program Manager
  • Secure welfare Operations Manager
  • Hurstbridge Farm Manager.

For department-funded services, this program is targeted at senior staff members who will manage and/or undertake client incident investigations in their organisations.

Registration for training programs is subject to availability and approval by the department. Please note that lunch is not provided in training sessions.

CIMS - Root cause analysis (RCA) review

This one-day program is run by the department, in partnership with the Australian Council on Healthcare Standards (ACHS), and takes participants through the end to end process of conducting an incident review applying root cause analysis (RCA) methodology.

  • This training will assist service providers to review CIMS major impact incidents where significant systemic or process issues are assessed as underlying the incident, and is delivered by facilitators who are experts in conducting RCA reviews.
  • This training is targeted at manager-level staff that will be required lead and/or participate in RCA reviews in their organisation.

 

Additional Information

For more information about the CIMS project see our website at: https://providers.dhhs.vic.gov.au/cims

2018 CIMS training dates

Dates for August-September have been released and are open for registrations.

First priority will be given to department-delivered service provider staff in preparation for internal implementation of CIMS on 1 October 2018.